Candela Laser Error Codes

Here are the four most common fault codes for the Candela GentleMax Pro along with explanations:

Error Code 14.1 and Code 14.2 – Power Supply:

• These codes indicate a real problem with the power supply on your system, such as a charge time out or a tolerance fault. Testing by a certified technician is necessary to diagnose and determine the root cause of the issue. Replacement of the Power Supply may be needed.

Error Code 6.1 – Calibration Issue:

• Calibration issues can stem from various factors including damaged or dirty windows or lenses, misalignment of the laser head, worn components, power input/output issues, fluid system problems, or other laser head issues. Further examination by an experienced laser repair technician is required at this point.

Error Code 15.1 – Power Issue:

• This code indicates a power-related problem which could have multiple underlying causes. Diagnosis by a laser repair technician is necessary to identify and address the specific issue.

While some fault codes can be resolved over the phone, others require the expertise of a qualified technician. Laserems offers free troubleshooting over the phone and experienced support for Candela Laser repairs.